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Emergency

We don't outsource our emergency services

Out of hours

Outside normal hours your call will be taken by our answering service who will page the on-call vet. Make sure you give them an accurate phone number and keep the line free so the vet can return your call.

  • There is an out of hours surcharge.  
  • For small animals, our out-of-hours service is based at our fully equipped Haverfordwest surgery, where we will see your pet promptly.

For emergencies during working hours, please phone 01437 760111 and let us know that you have an emergency.

01437 760111

Important Information for use of the out-of-hours service

To provide the best local care for your pets, we believe in running our own out-of-hours service in Pembrokeshire, which operates from our surgery in Haverfordwest

This service is run by our own vets, who will also have worked normal hours the day before and the day after. To be able to continue running this service it is important that our vet’s time is respected, so please only call if you are sure you need to speak to a vet urgently.

Our out-of-hours service is intended for our own clients, although we appreciate there are times when you will need to use it without being a registered client (eg if you are on holiday or visiting the area). An additional administrative fee is levied to register a new client out-of-hours.

We will ask that you bring your pet to the Haverfordwest surgery to access the service. House visits, or consultations at our other branches are not practicable out-of-hours, as the vet may also be responsible for any in-patients or urgent care patients at the practice.

The RCVS (Royal College of Veterinary Surgeons) states that:

“Owners are responsible for transporting their animals to a veterinary practice, including in emergency situations. The RCVS encourages owners to think about how they can do this and make plans before an emergency arises. Examples include their own transport, a family member, friend or neighbour’s transport, an animal ambulance or a taxi service that will transport animals.

In all but exceptional circumstances, the interests of companion animals will be best served by being taken to a veterinary practice, where the attending veterinary surgeon has access to a full range of equipment, veterinary medicines and appropriate facilities.”

Our current fees for use of the out-of-hours service are:

from 7pm-9pm during the day at weekends / bank holidays,
plus our usual consultation fees and any treatment fees

£72
(£60+VAT)

from 9pm – 8am,
plus our usual consultation fees and any treatment fees

£122
(£101.67+ VAT)

Phone advice between 9pm and 8am is charged

£38
(£31.67+VAT )

These are payable at the time the service is provided, and may be paid by credit/debit card or BACS transfer.

Out-of-hours fees are applicable at all times, regardless of whether the vet was already at the surgery, or half way home. They cover the costs of running the service (pagers, answering service, phones, fuel and vehicle running costs, overheads etc), as well as the vet’s time.

Please respect this service by only using it for emergencies and cases which genuinely need urgent care.

Just visiting the area?

Being at the heart of such beautiful scenery, Pembrokeshire receives many visitors and holidaymakers. If you are visiting the area, we are happy to see you and your pet if he/she requires treatment. We will always need to contact your own vet first, to obtain an up-to-date history of any problems and medications, so please bring your vet’s contact details with you. If you have come to Pembrokeshire, but have run out of / forgotten your pet’s medication, we would need a written prescription from your own vet to be able to provide replacements, or you may book a consultation with us.

All consultations are by appointment only at each of our practices. Please contact us to make your appointment.