To provide the best local care for your pets, we believe in running our own out-of-hours service in Pembrokeshire, which operates from our surgery in Haverfordwest.
This service is run by our own vets, who will also have worked normal hours the day before and the day after. To be able to continue running this service it is important that our vet’s time is respected, so please only call if you are sure you need to speak to a vet urgently.
Our out-of-hours service is intended for our own clients, although we appreciate there are times when you will need to use it without being a registered client (eg if you are on holiday or visiting the area). An additional administrative fee is levied to register a new client out-of-hours.
We will ask that you bring your pet to the Haverfordwest surgery to access the service. House visits, or consultations at our other branches are not practicable out-of-hours, as the vet may also be responsible for any in-patients or urgent care patients at the practice.
The RCVS (Royal College of Veterinary Surgeons) states that:
“Owners are responsible for transporting their animals to a veterinary practice, including in emergency situations. The RCVS encourages owners to think about how they can do this and make plans before an emergency arises. Examples include their own transport, a family member, friend or neighbour’s transport, an animal ambulance or a taxi service that will transport animals.
In all but exceptional circumstances, the interests of companion animals will be best served by being taken to a veterinary practice, where the attending veterinary surgeon has access to a full range of equipment, veterinary medicines and appropriate facilities.”
Our current fees for use of the out-of-hours service are:
From 7pm to 9pm and during the day at weekend/bank holidays (plus any treatment fees)
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£180
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From 9pm - 8am (plus any treatment fees)
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£230
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Phone advice between 9pm and 8am is charged
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These are payable at the time the service is provided, and may be paid by credit/debit card or BACS transfer.
Out-of-hours fees are applicable at all times, regardless of whether the vet was already at the surgery, or half way home. They cover the costs of running the service (pagers, answering service, phones, fuel and vehicle running costs, overheads etc), as well as the vet’s time.
Please respect this service by only using it for emergencies and cases which genuinely need urgent care.