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FAQS

Have a look at the questions that come up more often

TB testing

  • Ring and speak to Beth (or one of the reception team), who will be able to arrange a date and time for the test that suits your needs.

     

    Ideally give us plenty of notice before the date that you want to be able to move the animals, and remember that testing is not carried out on Saturdays or Sundays. However, we fully appreciate that sometimes it isn’t possible to give us advance warning. If this is the case we will still do our very best to try and accommodate your needs.

  • Assuming you are not under restriction, calves can be sold without TB testing up until 42 days old.

  • Tests allow a 60 period in which animals can be moved or sold. This period starts from the first day of testing i.e injecting day.

Medicines

  • Usually we can offer next day delivery of vaccines during the working week.

  • We do not have a dedicated drop off service. HOWEVER we are more than happy to deliver medicines to your farm if one of our vets is in the area, or if we are coming out to you on a call. There is no extra charge for this.

Payment

  • Yes, we do accept card payments. This is done through any of our branches including Clarbeston Road.

  • You need to provide us with your personal or business email address. Once we have this we can register your details as a direct debit customer. You will then receive an email with a link to follow in order to complete the setting up of your direct debit. 

Calls

  • Yes! Pre arranging a visit will save you money. This can either be done by ringing before 10am on the morning of the day you would like a vet to visit. Alternatively visits can be booked days or weeks in advance. We also offer routine visits on a weekly, fortnightly or monthly basis. These are regular vet visits which can cover anything from fertility to lameness, calf health or sick cow. Not only are these cheaper but will help save money by improving fertility and health. Speak to a vet or reception to arrange.

Herd Health Plans

  • Let us know in advance before the date of your assessment so we can arrange a meeting to review your plan. We will need to look over your records again (movements/medicines book etc) and it will help speed things up if you can provide these before we meet. The meeting will take at least 30 minutes to complete, and can be done either on farm or in the surgery.

  • Download a template for a health plan. There are different plans available for Beef/Dairy/Lamb producers and  different assurers may have different requirements. If you are unsure, or don’t have internet access speak to one of the vets who will be able to help.

     

    Fill in the template sections as necessary. Some sections will be for the vet to complete.

     

    Contact us and let us know that you want to set up a herd health plan. A vet will need to perform a farm visit to assess various things, including housing/feeding/hygiene/general health etc. We will also need to see your medicines book, movement book and any other relevant documents ( e.g fertility records, calving book). This will allow us to make suggestions/recommendations as part of the Herd Health Plan, and ensure we are able to sign your paperwork.

     

    Alternatively you may like to think about using MyHealthyHerd to create a herd health plan. Speak to one of the vets about doing this.